SUPPORT ANALYST

 

Cincinnati based electronic medical claims processing firm with healthcare clients and software vendor partners across the nation is seeking an additional help desk team member.

SUMMARY
Investigate and resolve client problems by performing the following duties:
- Provides support by evaluating, prioritizing and resolving client problems with limited supervision and assistance.
- Log and track calls using call center software and maintain related problem documentation. Escalate to next-level support or supervisor when necessary.
-Perform production tasks, including sending and retrieving of electronic files via sFTP and other Internet protocols.

Requirements:
- Knowledge of and/or proficiency in any of the following: SQL, UNIX/Linux shell scripting, Perl, etc.
- Strong written and oral communications (including phone communications) .
- Strong customer service skills for communication with clients, vendors and health insurance companies.
- Strong organizational skills.
- Ability to learn new technologies and systems.
- Ability to use resources (Internet, documentation, supervisory personnel) to enhance client satisfaction.
- Proficiency in Microsoft Office applications.

One or both of the following skills is strongly preferred:
- Knowledge of ASCX12 healthcare EDI and/or other comparable ANSI EDI data formats (i.e. 999/277/835).
- Knowledge of Internet communication protocols (e.g. sFTP).
- Knowledge of professional and/or institutional healthcare billing.
- Experience with submission of electronic claims, working error reports and retrieving/processing ERAs.