Essential Duties and Responsibilities

• Answers, evaluates, and prioritizes incoming telephone requests for assistance from clients experiencing problems with electronic claims.
• Interviews user to collect information about problem and logs call using Window utility.
• Uses available help desk tools to determine cause of problem, and route calls appropriately.
• Resolves non-technical issues when possible.
• Logs call using Windows utility, escalates to second level help desk if necessary.
• Coordinates process of provider enrollment forms from client request to payer approval and notifies client upon approval.

• Maintain clearinghouse payer lists.
• Provides administrative support to ECP production, support and marketing personnel.

Core Skills Needed For All Positions  |  View