Essential Duties and Responsibilities

Production

• Schedules production duties for most effective use of resources.
• Checks production regularly for accuracy and adherence to schedule and standards.
• Ensures accurate logs and related problem documentation are kept for tracking data while incoming, during processing and when outgoing.
• Performs in a timely fashion ALL Billing Agent duties, including posting demographic, charge and accounts receivable information.
• Gathers and submits statements per noted schedule.
• Tracks submissions to ensure completion.

Customer Service

• Ensures accurate logs are kept for tracking calls, maintaining history records and related problem documentation.
• Assists Billing Agents with answering incoming telephone calls and resolutions as needed. 

Client Service

• Performs regular client follow-up to assure client satisfaction and open communications.
• Informs client of all current appropriate News item from The Consult. Items include:
  • Upgrades, scheduled system downtime for maintenance, changes to electronic claims processing, etc. 
• Keeps client informed on progress of billing, including current AR and problems that have arisen.

• Solves problems with issues related to billing, including credentialing and other Payer related issues.
• Ensures client receives all information client needs or requests, such as daily, monthly, yearly and on-demand reports; requests for refunds, etc.

Quality Assurance

• Inspects integrity of policy tables.
• Double checks own work for accuracy.

Core Skills Needed For All Positions  |  View