Essential Duties and Responsibilities

Production

• Schedules production duties for most effective use of resources.
• Checks production regularly for accuracy and adherence to schedule and standards.
• Assures accurate logs and related problem documentation are kept for tracking data while incoming, during processing and when outgoing.

Customer / Client Service

• Develops standards to evaluate effectiveness of Customer Service.
• Periodically measure each employee’s performance to the established standards and communicate findings to employee and to the Director of Billing Operations.
• Assures accurate logs are kept for tracking calls, maintaining history records and related problem documentation.

Client Service

• Performs regular client follow-up to assure client satisfaction and open communications.
• Informs client of all current appropriate News item from The Consult. Items include: upgrades, scheduled system downtime for maintenance, changes to electronic claims processing, etc.
• Keeps client informed on progress of billing, including current AR and problems that have arisen.
• Solves problems with issues related to billing, including credentialing and other Payer related issues.
• Ensures client receives all information client needs or requests, such as daily, monthly, yearly and on- demand reports; requests for refunds, etc.
• Assists Billing Agents with answering telephone calls and resolutions as needed.
• Performs regular client follow-up to assure client satisfaction and open communications.

Quality Assurance

• Inspects integrity of Policy Tables.
• Evaluates personnel for accuracy by spot checking periodically. 

Personnel Training and Coordination

• Performs and Coordinates training of new personnel and cross training of current personnel.
• Determines staff hours, number of personnel and equipment required to provide service.
• Communicates regularly with Director of Billing Operations concerning each employee’s progress and deficiencies.
• Develops or revises standard operational and working practices within Department and observes workers to ensure compliance with standards.

Core Skills Needed For All Positions  |  View