Essential Duties and Responsibilities

• Documents installation and upgrades of all application software.
• Analyzes, resolves and documents problems associated with applications software.
• Detects, diagnoses, documents and reports problems on desktop systems.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems.
• Monitors and tunes the desktops to achieve optimum performance levels.
• Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

• Conducts routine software and hardware audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.

• Attends selected technical conferences, technical training, and participate in industry teams or working groups as appropriate.

• Researches and recommends equipment and software solutions for stated needs.

• Ensures availability and security of Active Directory and Exchange services.

• Provides user account management and security for internal and external users.

• Repurposes older computers to be used as single-purpose network devices.

• Procurement of desktop equipment.

• Record all purchases in asset management database and performs quarterly audits.

• Maintain knowledge of the following areas:
  • Windows Server 2003-2008
  • Windows XP, Windows 7
  • Virtual Server and Desktop Environments
  • Active Directory Environment (policies, account management)
  • Workstation imaging and rollout
  • VLANS
  • DHCP
  • Print servers
  • DNS
  • Firewalls
  • Routing
  • Microsoft Office
  • Learn basics of Practice Management Systems
    

Core Skills Needed For All Positions  |  View